It can be harder than you think to contact Facebook by phone. Luckily, there are other ways to get in touch with Facebook's Help Center that might be a bit more efficient. From automated help menus to chatting with representatives, we'll walk you through Facebook customer service.
How to Use Facebook Messenger for Customer Service
Not all quarantine trends have had a long shelf life – if you ditched your sourdough starter eons ago, you're not alone. But when it comes to customer support team, some habits born out of the pandemic are here to stay.
The Zendesk 2021 Customer Experience Trends Report found that 64% of customers started using a new support channel in the last year. Among them, 73% say they plan to continue using this channel this year and beyond.
Our CX Trends Report also revealed that messaging apps saw the biggest increase in new users, growing faster than any other channel in 2020. Since last year, the percentage of customers who cite apps social messaging like Facebook Messenger as their preferred channel grew 110 percent.
Facebook Messenger's customer service interactions may have increased in 2020 due to the pandemic, but customers have clearly grown attached to the channel, which means businesses should learn to love it, too.