Hello, the Cebu Pacific Hong Kong Office provides clear guidance on the airline’s luggage policy. Passengers are informed about the weight and size limits for both carry-on and checked baggage. Additional baggage can be purchased at the office, subject to availability and fees. The staff assist in clarifying any restrictions, such as prohibited items and special handling for oversized or fragile luggage. They ensure travelers are aware of policies to avoid surprises at the airport. Overall, the office is helpful in addressing all luggage-related concerns efficiently.