Volaris Airlines, a budget carrier based in Mexico, offers affordable travel options throughout North America and beyond. However, like most low-cost airlines, Volaris has specific policies when it comes to changing flights. Whether you need to adjust your travel dates or are rethinking your destination, it’s important to understand Volaris Airlines Flight Change Policy to avoid unexpected fees and complications. Here’s a breakdown of the key details.
Flight Change Fees and Fare Types
Volaris operates on a tiered fare system, which impacts the flexibility you’ll have when making changes to your flight. There are generally two types of fares: Basic Fare and Volaris Plus.
Basic Fare: The most economical option, but it offers the least flexibility. Changes to a flight purchased under Basic Fare are typically only possible under very specific conditions and come with higher fees. You’ll likely have to pay a significant change fee, and there may also be a fare difference if the new flight is more expensive. Basic Fare tickets are often non-refundable.
Volaris Plus: This is the more flexible fare option. Passengers with Volaris Plus tickets can make changes to their flight with fewer restrictions and generally lower fees compared to Basic Fare tickets. This fare option also includes some additional perks, such as priority boarding and seat selection, which can add value if you need the flexibility to adjust your plans.
How to Change Your Flight
Online (Website or App): The most convenient way to change your flight is through Volaris’ official website or mobile app. After logging into your account, you can find your booking under “Manage My Booking” and make the necessary changes.
Customer Service: If you’re unable to change your flight online or have specific questions, Volaris customer service is available to assist with flight changes. You can reach out by phone or through their online chat service.
Airport Kiosks or Counter: While not the most efficient method, you can also request changes at the airport. However, this option might involve higher fees and longer waiting times, especially close to your departure date.
Change Fees and Timeframe
The fees for changing your flight with Volaris depend on how early or late you make the change:
Changes Made Early: If you request a change well in advance, you may pay only the change fee and the difference in fare (if applicable). The earlier you make the change, the lower the fees typically are.
Changes Made Close to Departure: If you need to change your flight last minute, expect higher fees. Additionally, if the flight you want is significantly more expensive, you’ll have to pay the fare difference.
Volaris offers the possibility to change your flight up to a few hours before departure, but this can vary depending on the specific route and ticket type. It's advisable to review the specific terms when booking.
Refunds and Cancellations
Volaris’ Basic Fare tickets are usually non-refundable, meaning that if you cancel, you will not receive a refund. However, you may be able to use the value of your ticket as a credit for future travel, minus a cancellation fee. For more flexibility, Volaris Plus or other premium fares offer more generous cancellation terms and partial refunds.
For those who need more certainty, Volaris offers a Trip Protection Plan that allows you to cancel or change your flight with fewer penalties. This is especially helpful if you anticipate the possibility of needing to adjust your travel plans.